FAQs

Below are some common questions from our community.
What is the history of this program?  Is it effective?
Wellbridge Health has been in operation since late 2016. Our program has proven to be simple and effective. Our members complete 90% of their "touches" with their health partners (video chats and app check-ins) and a majority of our members have remained in the program continually since they enrolled.
Who are the ConnectedForYou health partners?
All of our health partners are master's trained professionals with advanced degrees in social work, nursing, public health, and the like.
Our members have the same continuous health partner for their video chats and daily check-in monitoring. This one-on-one pairing between the member and ConnectedForYou health partner enables and informs an effective, informative, and supportive relationship that benefits everyone — including the senior's family members and even physicians
This program is uniquely not an in-home service, is that correct?
Yes, that's correct.
Apart from potentially one initial in-home visit to get things started, all of the interactions between the enrolled member and the designated ConnectedForYou health partner happen "remotely" — through video chat and through answers to a few simple questions on a daily smartphone app.
Even the initial visit may be able to be handled without an in-home visit.
Call 1-800-440-9316 for details.
How does enrollment work?
If you'd like to enroll a loved one or yourself, please call 1-800-440-9316. You will speak to one of our "health partners" who will describe the program, answer any questions you have, and schedule your in-home or in-office (Pittsburgh-only) enrollment by a highly trained social service professional. Ideally, both the prospective member and a family member will be present at enrollment. If only the prospective member can be present, we can make other arrangements to speak with a family member.
During enrollment, an iPhone will be provided to the member for use during the program, and he or she will be shown how to use it. For the Silver plan, the iPhone will be used only for Video Chats with our health partner using FaceTime, which is HIPAA compliant. For the Gold and Platinum plans, the iPhone will also be used for daily check-ins of customized indicators via a SIMPLE app, which is descibed below in "How does the Daily Check-In App work?"
An assessment will also be completed at the in-home enrollment to give us a better idea of the member's baseline needs — e.g., falls risk, activities of daily living situation, pain and depression assessments, medication list, etc.
At the end of the enrollment visit, the first month's enrollment payment will be confirmed and processed. The entire intake will take approximately 90 minutes.
How do the Video Chats work?
Weekly or twice-weekly (depending on the plan selected), the member will have a scheduled (e.g., every Wednesday at noon or every Tuesday and Thursday at 3p) Video Chat with their assigned health partner (the same one each time, which creates a close, trusting, and effective relationship) using Facetime on the iPhone. We place the call so it's as easy as answering the phone. The average time of the Video Chat is 10 minutes but can be less or up to 20 minutes at the member's desire.
During the Video Chats, which are conversational in nature, the member and the health partner will talk about the areas that you have identified as areas of focus. Examples include activities of daily living, medication management, keeping track of medical appointments, and providing practical and emotional guidance as needed.
Because of the nature of Video Chats, the health partner can see the member's demeanor, coloring, hygiene, energy level, and cognition, on an ongoing basis. We will reach out to family and/or physicians when appropriate. Independence and safety are, thus,  enhanced and stress is reduced for loved ones, knowing we are evaluating these every time we chat.
The family member will also receive verbal and written reports either weekly or monthly (again, depending on the plan selected).
How does the Daily Check-In App work?
Based on the first month of Video Chats, we will customize a few questions (you confirm how many - up to 5, and which questions!) for the member to "answer" each morning when they wake up. For example, "How did you sleep last night? (Poor, Fair, Good)," "Are you dizzy? (No, A Little, Very)" "Did you take all of your medications yesterday? (Don't Know, Took Some, Took All). "
Care Navigation Assistance is included in the Gold and Platinum plans — tell me more.
Care Navigation Assistance includes:
  • Assistance with coordinating, and reminders for, doctor and treatment appointments
  • Assistance with arranging transportation to appointments
  • Assistance with what to ask at doctor appointments
  • Help with understanding follow up and after-care instructions
  • Assistance making follow-up and testing appointments
Medication Assessment is also included in the Gold and Platinum Plans - what is this?
Medication Assessment involves taking the time to identify, together, all of the medications that the enrolled member should be taking, the correct dosages, how they should be taken, and so forth — to eliminate any that have been completed, un-prescribed, or replaced with alternative medications or dosages.
Prescriptions change over time and it can be helpful to take a fresh look at one's medications two to four times a year.
What type of ongoing information will I receive about
how my loved one is doing and how often?
A designated family member will receive an easy-to-read report on a regular basis; the frequency (weekly vs. monthly) is dependent on the Plan selected. Verbal reports are also an option under the Platinum Plan.
The report includes a Phone App Check-In summary (contents dependent on the customized app questions!) and a Video Chat summary.
Key points are included such as member's appetite was better this month, he or she joined the apartment building's weekly bridge club, or new concerns such as doing laundry is becoming difficult so we agreed on some new strategies to try.
For those on the Platinum Plan, updates on the member's chronic disease management (congestive heart failure, diabetes, chronic obstructive pulmonary disease, etc.) are included. Example Type 2 Diabetes: Mr. Robinson reports some episodes of low blood sugar.  We discussed additional dietary changes and we reached out together to his physician ahead of his upcoming appointment to make the PCP aware of this situation.
Of course, if there are any issues or concerns that require outreach to the designated family member and/or a physician in between monthly or weekly reports, that is a priority for us!
Gosh, is the monthly fee worth it?
In our experience, having an extra "partner" helping out as our loved ones age is invaluable. The practical and emotional strain of managing the ins and outs of daily life during this time of life takes a toll.
And maintaining independence at home means everything in comparison to the emotional and financial costs of assisted living or a nursing home which is $7-8,000 month on average.
One extra month not in a nursing home = 6 years of ConnectedForYou.
Is there a minimum time / financial commitment?
We require just a one-month commitment, as we are unable to pro-rate or provide refunds.
Other questions?
Call us today — 1-800-440-9316.

FAQs

Below are some common questions from our community.
What is the history of this program?  Is it effective?
Wellbridge Health has been in operation since late 2016. Our program has proven to be simple and effective. Our members complete 90% of their "touches" with their health partners (video chats and app check-ins) and a majority of our members have remained in the program continually since they enrolled.
Who are the ConnectedForYou health partners?
All of our health partners are master's trained professionals with advanced degrees in social work, nursing, public health, and the like.
Our members have the same continuous health partner for their video chats and daily check-in monitoring. This one-on-one pairing between the member and ConnectedForYou health partner enables and informs an effective, informative, and supportive relationship that benefits everyone — including the senior's family members and even physicians
This program is uniquely not in-home service, is that correct?
Yes, that's correct.
Apart from potentially one initial in-home visit to get things started, all of the interactions between the enrolled member and the designated ConnectedForYou health partner happen "remotely" — through video chat and through answers to a few simple questions on a daily smartphone app.
Even the initial visit may be able to be handled without an in-home visit (call for details).
How does enrollment work?
If you'd like to enroll a loved one or yourself, please call 1-800-440-9316. You will speak to one of our "health partners" who will describe the program, answer any questions you have, and schedule your in-home enrollment by a highly trained social service professional. Ideally, both the prospective member and a family member will be present at enrollment. If only the prospective member can be present, we can make other arrangements to speak with a family member.
During enrollment, an iPhone will be provided to the member for use during the program, and he or she will be shown how to use it. For the Silver plan, the iPhone will be used only for Video Chats with our health partner using FaceTime, which is HIPAA compliant. For the Gold and Platinum plans, the iPhone will also be used for daily check-ins of customized indicators via a SIMPLE app, which is descibed below in "How does the Daily Check-In App work?"
An assessment will also be completed at the in-home enrollment to give us a better idea of the member's baseline needs — e.g., falls risk, activities of daily living situation, pain and depression assessments, medication list, etc.
At the end of the enrollment visit, the first month's enrollment payment will be confirmed and processed. The entire intake will take approximately 90 minutes.
How do the Video Chats work?
Weekly or twice-weekly (depending on the plan selected), the member will have a scheduled (e.g., every Wednesday at noon or every Tuesday and Thursday at 3p) Video Chat with their assigned health partner (the same one each time, which creates a close, trusting, and effective relationship) using Facetime on the iPhone. We place the call so it's as easy as answering the phone. The average time of the Video Chat is 10 minutes but can be less or up to 20 minutes at the member's desire.
During the Video Chats, which are conversational in nature, the member and the health partner will talk about the areas that you have identified as areas of focus. Examples include activities of daily living, medication management, keeping track of medical appointments, and providing practical and emotional guidance as needed.
Because of the nature of Video Chats, the health partner can see the member's demeanor, coloring, hygiene, energy level, and cognition, on an ongoing basis. We will reach out to family and/or physicians when appropriate. Independence and safety are, thus,  enhanced and stress is reduced for loved ones, knowing we are evaluating these every time we chat.
The family member will also receive verbal and written reports either weekly or monthly (again, depending on the plan selected).
How does the Daily Check-In App work?
Based on the first month of Video Chats, we will customize a few questions (you confirm how many - up to 5, and which questions!) for the member to "answer" each morning when they wake up. For example, "How did you sleep last night? (Poor, Fair, Good)," "Are you dizzy? (No, A Little, Very)" "Did you take all of your medications yesterday? (Don't Know, Took Some, Took All). "
Care Navigation Assistance is included in the Gold and Platinum plans — tell me more.
Care Navigation Assistance includes:
  • Assistance with coordinating, and reminders for, doctor and treatment appointments
  • Assistance with arranging transportation to appointments
  • Assistance with what to ask at doctor appointments
  • Help with understanding follow up and after-care instructions
  • Assistance making follow-up and testing appointments
Medication Assessment is also included in the Gold and Platinum Plans - what is this?
Medication Assessment involves taking the time to identify, together, all of the medications that the enrolled member should be taking, the correct dosages, how they should be taken, and so forth — to eliminate any that have been completed, un-prescribed, or replaced with alternative medications or dosages.
Prescriptions change over time and it can be helpful to take a fresh look at one's medications two to four times a year.
What type of ongoing information will I receive about how my loved one is doing and how often?
A designated family member will receive an easy-to-read report on a regular basis; the frequency (weekly vs. monthly) is dependent on the Plan selected. Verbal reports are also an option under the Platinum Plan.
The report includes a Phone App Check-In summary (contents dependent on the customized app questions!) and a Video Chat summary.
Key points are included such as member's appetite was better this month, he or she joined the apartment building's weekly bridge club, or new concerns such as doing laundry is becoming difficult so we agreed on some new strategies to try.
For those on the Platinum Plan, updates on the member's chronic disease management (congestive heart failure, diabetes, chronic obstructive pulmonary disease, etc.) are included. Example Type 2 Diabetes: Mr. Robinson reports some episodes of low blood sugar.  We discussed additional dietary changes and we reached out together to his physician ahead of his upcoming appointment to make the PCP aware of this situation.
Of course, if there are any issues or concerns that require outreach to the designated family member and/or a physician in between monthly or weekly reports, that is a priority for us!
Gosh, is the monthly fee worth it?
In our experience, having an extra "partner" helping out as our loved ones age is invaluable. The practical and emotional strain of managing the ins and outs of daily life during this time of life takes a toll.
And maintaining independence and safety at home means everything in comparison to the emotional and financial costs of assisted living or a nursing home which is $7-8,000 month on average.
One extra month not in a nursing home = 6 years of ConnectedForYou.
Is there a minimum time / financial commitment?
We require just a one-month commitment, as we are unable to pro-rate or provide refunds.
Other questions?
Call us today — 1-800-440-9316.

FAQs

Below are some common questions from our community.
What is the history of this program?  Is it effective?
Wellbridge Health has been in operation since late 2016. Our program has proven to be simple and effective. Our members complete 90% of their "touches" with their health partners (video chats and app check-ins) and a majority of our members have remained in the program continually since they enrolled.
Who are the ConnectedForYou health partners?
All of our health partners are master's trained professionals with advanced degrees in social work, nursing, public health, and the like.
Our members have the same continuous health partner for their video chats and daily check-in monitoring. This one-on-one pairing between the member and ConnectedForYou health partner enables and informs an effective, informative, and supportive relationship that benefits everyone — including the senior's family members and even physicians
This program is uniquely not in-home service, is that correct?
Yes, that's correct.
Apart from potentially one initial in-home visit to get things started, all of the interactions between the enrolled member and the designated ConnectedForYou health partner happen "remotely" — through video chat and through answers to a few simple questions on a daily smartphone app.
Even the initial visit may be able to be handled without an in-home visit (call for details).
How does enrollment work?
If you'd like to enroll a loved one or yourself, please call 1-800-440-9316. You will speak to one of our "health partners" who will describe the program, answer any questions you have, and schedule your in-home enrollment by a highly trained social service professional. Ideally, both the prospective member and a family member will be present at enrollment. If only the prospective member can be present, we can make other arrangements to speak with a family member.
During enrollment, an iPhone will be provided to the member for use during the program, and he or she will be shown how to use it. For the Silver plan, the iPhone will be used only for Video Chats with our health partner using FaceTime, which is HIPAA compliant. For the Gold and Platinum plans, the iPhone will also be used for daily check-ins of customized indicators via a SIMPLE app, which is descibed below in "How does the Daily Check-In App work?"
An assessment will also be completed at the in-home enrollment to give us a better idea of the member's baseline needs — e.g., falls risk, activities of daily living situation, pain and depression assessments, medication list, etc.
At the end of the enrollment visit, the first month's enrollment payment will be confirmed and processed. The entire intake will take approximately 90 minutes.
How do the Video Chats work?
Weekly or twice-weekly (depending on the plan selected), the member will have a scheduled (e.g., every Wednesday at noon or every Tuesday and Thursday at 3p) Video Chat with their assigned health partner (the same one each time, which creates a close, trusting, and effective relationship) using Facetime on the iPhone. We place the call so it's as easy as answering the phone. The average time of the Video Chat is 10 minutes but can be less or up to 20 minutes at the member's desire.
During the Video Chats, which are conversational in nature, the member and the health partner will talk about the areas that you have identified as areas of focus. Examples include activities of daily living, medication management, keeping track of medical appointments, and providing practical and emotional guidance as needed.
Because of the nature of Video Chats, the health partner can see the member's demeanor, coloring, hygiene, energy level, and cognition, on an ongoing basis. We will reach out to family and/or physicians when appropriate. Independence and safety are, thus,  enhanced and stress is reduced for loved ones, knowing we are evaluating these every time we chat.
The family member will also receive verbal and written reports either weekly or monthly (again, depending on the plan selected).
How does the Daily Check-In App work?
Based on the first month of Video Chats, we will customize a few questions (you confirm how many - up to 5, and which questions!) for the member to "answer" each morning when they wake up. For example, "How did you sleep last night? (Poor, Fair, Good)," "Are you dizzy? (No, A Little, Very)" "Did you take all of your medications yesterday? (Don't Know, Took Some, Took All). "
Care Navigation Assistance is included in the Gold and Platinum plans — tell me more.
Care Navigation Assistance includes:
  • Assistance with coordinating, and reminders for, doctor and treatment appointments
  • Assistance with arranging transportation to appointments
  • Assistance with what to ask at doctor appointments
  • Help with understanding follow up and after-care instructions
  • Assistance making follow-up and testing appointments
Medication Assessment is also included in the Gold and Platinum Plans - what is this?
Medication Assessment involves taking the time to identify, together, all of the medications that the enrolled member should be taking, the correct dosages, how they should be taken, and so forth — to eliminate any that have been completed, un-prescribed, or replaced with alternative medications or dosages.
Prescriptions change over time and it can be helpful to take a fresh look at one's medications two to four times a year.
What type of ongoing information will I receive about how my loved one is doing and how often?
A designated family member will receive an easy-to-read report on a regular basis; the frequency (weekly vs. monthly) is dependent on the Plan selected. Verbal reports are also an option under the Platinum Plan.
The report includes a Phone App Check-In summary (contents dependent on the customized app questions!) and a Video Chat summary.
Key points are included such as member's appetite was better this month, he or she joined the apartment building's weekly bridge club, or new concerns such as doing laundry is becoming difficult so we agreed on some new strategies to try.
For those on the Platinum Plan, updates on the member's chronic disease management (congestive heart failure, diabetes, chronic obstructive pulmonary disease, etc.) are included. Example Type 2 Diabetes: Mr. Robinson reports some episodes of low blood sugar.  We discussed additional dietary changes and we reached out together to his physician ahead of his upcoming appointment to make the PCP aware of this situation.
Of course, if there are any issues or concerns that require outreach to the designated family member and/or a physician in between monthly or weekly reports, that is a priority for us!
Gosh, is the monthly fee worth it?
In our experience, having an extra "partner" helping out as our loved ones age is invaluable. The practical and emotional strain of managing the ins and outs of daily life during this time of life takes a toll.
And maintaining independence and safety at home means everything in comparison to the emotional and financial costs of assisted living or a nursing home which is $7-8,000 month on average.
One extra month not in a nursing home = 6 years of ConnectedForYou.
Is there a minimum time / financial commitment?
We require just a one-month commitment, as we are unable to pro-rate or provide refunds.
Other questions?
Call us today — 1-800-440-9316.